Privacy Policy

1. Introduction

Mahjong Time respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you have when you use Mahjong Time websites, browser games, Lite client, downloadable apps, tournaments, memberships, chat features, support services, and related online services.

By creating an account, logging in, joining a game, entering a tournament, purchasing a membership, using chat, or contacting support, you agree to the collection and use of information described in this Privacy Policy.

2. Information We Collect

We collect information needed to operate Mahjong Time, provide games and tournaments, process payments, support players, prevent abuse, and improve the service.

Account Information

When you create or manage an account, we may collect your username, player name, email address, password, language preference, country or region, account settings, membership status, and related account details.

Gameplay and Tournament Information

We may collect game activity, game history, tournament entries, tournament results, ratings, belts, rankings, chips, coins, points, rewards, rule-set activity, table activity, timing data, and other information related to play.

Payment and Billing Information

If you purchase a membership, coins, tournament entry, or other paid feature, payment information may be collected and processed by Mahjong Time and/or our payment service providers. Payment providers may process credit card, PayPal, billing address, transaction, fraud review, and payment confirmation information.

Mahjong Time does not need to publicly display or expose your full payment details to operate your account. Payment information is handled through secure payment systems and service providers.

Cash-Entry Tournaments and Prize Information

If you enter a cash-entry tournament or win a cash, membership, promotional, or other prize, we may request information needed to confirm eligibility, process payment, prevent fraud, and comply with law. This may include your legal name, address, date of birth, payment details, identity verification, and tax information when required by law.

Chat, Community, and Support Information

If you use lobby chat, table chat, rule-set chat, system messages, support forms, bug reports, email, or other communication tools, we may collect the content of your messages and related information needed to provide support, moderate chat, investigate abuse, and improve the service.

Affiliate and Referral Information

If you arrive through an affiliate, partner, referral link, promotion, or campaign, we may collect referral codes, partner IDs, landing pages, registration source, purchase activity, and related tracking information so that we can operate affiliate reporting and commissions.

Device, Log, and Technical Information

We may collect IP address, browser type, operating system, device type, app or client version, language, referring page, pages viewed, login times, crash data, error logs, security logs, and similar technical information.

3. How We Use Information

Mahjong Time uses information to:

• Create, manage, secure, and support player accounts.
• Operate practice games, multiplayer games, tournaments, rankings, ratings, belts, chips, coins, and rewards.
• Process memberships, renewals, purchases, tournament entries, refunds, and payment disputes.
• Confirm eligibility for cash-entry tournaments and prizes where applicable.
• Send account notices, tournament notices, support replies, security messages, and service updates.
• Provide lobby chat, table chat, rule-set chat, system tips, and community features.
• Detect cheating, collusion, automation, duplicate-account abuse, fraud, chargeback abuse, and technical abuse.
• Debug errors, improve game performance, improve user experience, and develop new features.
• Operate affiliate tracking, partner reporting, and referral programs.
• Comply with legal, tax, accounting, payment, security, and regulatory obligations.

4. Cookies, Analytics, and Tracking

Mahjong Time may use cookies, local storage, pixels, analytics tools, logs, and similar technologies to keep players signed in, remember preferences, protect accounts, measure site activity, understand how players use the service, support affiliate tracking, and improve performance.

Some browsers allow you to block or delete cookies. If you block cookies, some Mahjong Time features may not work correctly, including login, game access, account preferences, payment flow, or affiliate tracking.

Mahjong Time does not sell personal information for money. If Mahjong Time uses advertising, analytics, affiliate, or tracking technologies that applicable privacy laws treat as a “sale” or “sharing” of personal information, eligible users may use the Contact Us page to exercise available opt-out rights.

5. Emails and Communications

Mahjong Time may send service-related emails, including registration messages, password reset emails, payment confirmations, tournament notices, prize notices, support replies, account warnings, policy updates, and security alerts.

We may also send promotional emails about memberships, tournaments, events, new features, discounts, or special offers. You may unsubscribe from promotional emails by using the unsubscribe link in the email or by updating your email preferences when available.

Even if you unsubscribe from promotional emails, Mahjong Time may still send important account, payment, tournament, security, legal, and service-related messages.

6. Chat, Public Profiles, Rankings, and Game Activity

Your username, player name, country or region, rating, belt, ranking, guild information, tournament results, game results, public profile information, and similar game-related information may be visible to other players or displayed inside Mahjong Time services.

Chat messages may be visible to other players depending on where they are posted, including lobby chat, rule-set chat, table chat, private table communication, or other community features.

Mahjong Time may review, store, moderate, hide, remove, or restrict chat messages and related account activity to provide support, enforce rules, investigate abuse, prevent cheating, and protect players.

Do not post passwords, payment information, addresses, phone numbers, private personal information, or sensitive information in chat.

7. Affiliates, Referrals, and Partner Links

If you visit Mahjong Time through an affiliate, partner, referral link, promotion, or campaign, we may collect referral codes, partner IDs, landing pages, registration source, account activity, purchase activity, and related tracking information.

We use this information to credit referrals, calculate commissions, prevent fraud, measure campaign performance, and support partner reporting.

If the same account or login is used across related Mahjong Time services, we may use registration and purchase information to maintain accurate affiliate or partner tracking.

8. When We Share Information

Mahjong Time may share information in the following situations:

• Service providers: With companies that help us operate the service, such as hosting, payment processing, fraud prevention, email delivery, analytics, support, security, and software tools.
• Payment providers: With payment processors and financial partners to process purchases, refunds, renewals, chargebacks, and fraud reviews.
• Affiliate and partner reporting: With partners or affiliates when needed to track registrations, purchases, commissions, and campaign performance.
• Tournament and prize administration: With parties needed to verify eligibility, issue prizes, process payments, or comply with tax and legal requirements.
• Legal and safety reasons: When required by law, legal process, payment rules, tax rules, security review, or to protect Mahjong Time, players, partners, or the public.
• Business transfers: If Mahjong Time is involved in a merger, sale, financing, acquisition, restructuring, or transfer of assets.
• With your consent: When you ask us or allow us to share information for a specific purpose.

9. Payments, Fraud Prevention, and Chargebacks

Payments may be processed by third-party payment providers. Mahjong Time may receive transaction status, billing details, renewal status, refund status, chargeback information, and fraud-review information, but payment providers may separately collect and process payment card or account information under their own terms and privacy policies.

We may use payment and account information to prevent fraud, investigate unauthorized purchases, respond to chargebacks, enforce account rules, and protect Mahjong Time and other players.

10. Cash-Entry Tournaments, Prizes, and Taxes

Cash-entry tournaments and cash-prize promotions may be available only in certain locations and only to eligible players. Mahjong Time may collect or request information needed to confirm eligibility, verify identity, process prize payments, prevent fraud, and comply with tax or legal obligations.

If required by law, Mahjong Time may request tax information, issue tax forms, withhold required amounts, or delay prize payment until required information is received.

11. Sensitive Information

For certain cash-entry tournaments, prize payments, fraud reviews, tax reporting, or identity verification, Mahjong Time may request sensitive information such as date of birth, government identification, tax information, or payment-related information.

We use this information only for eligibility verification, payment processing, fraud prevention, tax compliance, legal compliance, and account security.

12. Data Security

Mahjong Time uses reasonable technical, administrative, and organizational measures to help protect personal information. These may include secure connections, access controls, firewalls, monitoring, fraud review, and restricted access to account information.

No online service can guarantee perfect security. You are responsible for keeping your password secure, using a strong password, and protecting access to your email account and device.

13. Data Retention

Mahjong Time keeps information for as long as needed to provide the service, maintain accounts, operate games and tournaments, process payments, keep business records, comply with legal obligations, resolve disputes, prevent fraud, enforce rules, and protect the integrity of gameplay.

Some information may be retained after account closure when needed for legal, tax, accounting, security, anti-fraud, tournament integrity, or dispute-resolution purposes.

14. Your Choices

You may review or update certain account information through your account settings when available. You may also contact Mahjong Time support to request help with account information, email preferences, privacy questions, or account access.

You may unsubscribe from promotional emails. You may also block or delete cookies through your browser, but doing so may affect login, gameplay, payments, and site features.

15. California Privacy Rights

California residents may have privacy rights under California law, including rights to know, access, correct, delete, and opt out of certain uses of personal information, depending on how the law applies to Mahjong Time and the information involved.

Mahjong Time does not sell personal information for money. If Mahjong Time uses advertising, analytics, affiliate, or tracking technologies that applicable law treats as a “sale” or “sharing” of personal information, eligible users may use the Contact Us page to request an opt-out.

To make a privacy request, please use the Contact Us page. We may need to verify your identity before completing a request. Some requests may be limited by legal, payment, tax, security, fraud-prevention, tournament-integrity, account-record, or technical requirements.

16. International Users

Mahjong Time is operated from the United States. If you access Mahjong Time from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

International transfers may involve storing or processing your information in the United States or other countries. If Mahjong Time adopts a specific international data-transfer framework or certification in the future, this Privacy Policy will be updated to describe it accurately.

17. Children

Mahjong Time is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If we learn that a child has provided personal information, we may delete the information and close the account.

18. Changes to This Privacy Policy

Mahjong Time may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date. For important changes, we may provide additional notice through the website, account message, email, or other reasonable method.

19. Contact Us

If you have questions about this Privacy Policy, privacy requests, or how Mahjong Time handles information, please use the Contact Us page.

For abuse, cheating, spam, or safety concerns, please use the same Contact Us page and include enough detail for our team to review your report.